We are Joomla Experts
Out and about
Listed in the South African
web design company directory
Several of our clients have asked us if we enter into retainer agreements. We have done so on an ad hoc basis before, but have decided to formalise and advertise the offering.
As you know, web sites require regular maintenance and updates in order to keep both the technology and content up-to-date.
The two disadvantages of this approach are fluctating costs, and hit and miss service levels (after all, we cannot anticipate when you are going to need maintenance, and sometimes we are really busy).
The retainer agreement tends to flatten costs and ensure speedier access to site maintenance. As an added bonus, we'll reward your loyalty with a discounted rate!
This is how it works:
1. Set your budget
You determine your monthly retainer budget (anything from R350 upwards)
We assign maintenance hours based on your retainer budget (R350 an hour, a saving of R100 per hour)
2. Enter into a retainer agreement
Let us know that you want this arrangement, and your budget
Arrange payment via monthly debit order, recurring invoice or recurring credit card payment
3. We prioritise your work
Your maintenance work (content updates, system updates etc) jumps to the top of the client queue.
If several retainer clients request maintenance, their work is attended to in the order it was requested, but ahead of all maintenance work for non-retainer clients.
If your amount of retainer work warrants it, we can arrange a part-time or full-time dedicated staff member for your scheduled work.
For instance, if you have a monthly newsletter that goes out on the first Tuesday of every month, we can commit a team member for the Friday or Monday before the email goes out.